Customer Dispute Resolution

We aim to resolve product, order, delivery, return, refund, payment-status and privacy concerns fairly and promptly.

Step 1: Contact ANTEWICE

Email support@antewice.com with your order number, the product and selected option, a concise description of the issue, and relevant photographs or tracking information. Do not send complete payment-card numbers, passwords or one-time verification codes.

Step 2: Review

We will review the order record, product information, carrier events and supporting material. We may request reasonable additional information. Any proposed remedy depends on the verified circumstances and applicable consumer law.

Step 3: Escalation

If you disagree with the initial response, reply to the same support conversation and request escalation, explaining the remaining issue and the outcome sought. This process does not limit rights or remedies that cannot legally be waived.

Business contact

Legal business name: Xi'an Zhulang E-commerce Co., Ltd.
Unified Social Credit Code: 91610131MAERN09F2F
Registered address: Room 410, 4th Floor, Block D, Yingyuan Yazhu, No. 59 Keji 1st Road, High-tech Zone, Xi'an, Shaanxi Province, China
Telephone: +86 180 6004 4080
Email: support@antewice.com

Customer Support: Available 24 hours a day, 7 days a week.